Shipping & Returns

At Malo Pepe, we strive to provide our customers with the best shopping experience possible. We understand that sometimes items may need to be exchanged, and we are committed to complying with the guidelines set forth by the Australian Competition and Consumer Commission (ACCC) to ensure a fair and transparent process. 

Shipping and Postage:

For shipping throughout Australia and NZ we offer a standard delivery cost of $8.90 AUD.
Local pick up in Brisbane is also available.

Eligibility for Exchange or Refund:

  • We offer exchanges or refunds for items that are faulty or damaged upon receipt.

  • Refunds are only available for faulty or damaged items and will be processed in accordance with Australian consumer law.

  • No exchange or refunds will be provided for a change of mind.

    Process for Exchange or Refund:

  • To initiate an exchange, please contact our customer service team at malopepeofficial@gmail.com within 15 days of receiving your order.

  • Provide your order number and details of the item(s) you wish to exchange, along with photography evidence of any faults or damages. 

  • Our customer service team will assess your request and provide you with instructions on how to proceed

    Return Shipping: 

  • Return shipping costs for exchanges are at the expense of the purchaser, unless otherwise stated.

  • We recommend using a tracked shipping method to ensure the safe return of your item(s). Malo Pepe take no responsibility for items lost in the post.

    Exchange Process:

  • Once we receive your returned item(s) and they are deemed eligible for exchange, we will process your exchange promptly.

  • If the requested exchange item is available, we will ship it to you as soon as possible.

  • If the requested exchange item is not available, we will offer you a refund or store credit as an alternative.

    Contact Information:

    For any questions or concerns regarding our exchange policy, please contact our customer service team at malopepeofficial@gmail.com 

By shopping with Malo Pepe, you agree to abide by the terms and conditions outlined in this exchange policy. We appreciate your understanding and cooperation in ensuring a smooth exchange process.